Support & Help

Sign in with the email and password you registered with, or with the same provider button if you created the account that way. If the password is gone, choose 'Forgot password?' next to the password field on the sign-in page: a reset link is emailed to your address, and you set a new password from it.

A guest finish counts for the day you played, and the free daily puzzle never needs an account. The result is stored against a guest id in that browser, not against an account, so it does not follow you to another device and it is not carried into an account if you sign in later. A signed-in account is what keeps the streak, results and stats across devices.

You can cancel at any time in Settings > Subscription. Cancelling stops future renewals.

You keep Plus until the end of the period you have paid for and are not charged again. After that you are back on the free daily puzzle, and your account stays.

Payments are non-refundable and we do not refund part-used periods, except where the terms or the law say otherwise. If something we delivered did not work, we put it right, and your statutory rights as a consumer are not affected. When you subscribe you ask for access to start at once and acknowledge that this ends your 14-day right to cancel. If you live in Brazil, you can withdraw within 7 days of your first payment and get a full refund under article 49 of the Brazilian Consumer Defence Code. For a question about a payment, write to hi@puzzled.gg.

Everything runs on Hong Kong time (UTC+8, no daylight saving): a new daily set appears at midnight, and every player gets the same set for that day. Results and streaks use that same clock.

A streak day means finishing at least one qualifying puzzle in a puzzle day. Finish none and the current streak ends — your best streak and past results stay.

Support varies by puzzle, and an honest picture matters more than a slogan. In place today: a skip-to-content link on the main site; labels on the icon-only controls in the games; live regions that announce status and results in several puzzles; visible keyboard focus outlines; and custom animation switched off when your system asks for reduced motion. Known gap: some in-game control labels are still English only, whatever interface language you pick. If a puzzle blocks you, email support with the puzzle name and what happened, so the team can look at that case.

Write to hi@puzzled.gg for access, an export, correction or deletion; that one address handles those requests. The Privacy Policy lists what is collected, which third parties are involved and the rights you can exercise.